#SupportHub — IRC and account help from the community

Pick the route that fits the question

Discord is useful when you need to keep a troubleshooting thread open. IRC is best when you are already connected and can describe the client or error in front of you.

Once you're in, head to the appropriate channel for your issue:

IRC and Discord share the support room

#SupportHub is bridged with Discord. Messages can cross between the two services, although formatting, mentions, and attachments may not look identical.

• Connect to the FlirtLabz IRC server using our webchat or an IRC client
• Join the #SupportHub channel
• Your messages appear in Discord's #supporthub channel and vice versa
• Volunteers can reply from either platform when they are available

Do not paste passwords, verification codes, private keys, or full connection logs containing personal data into the public channel.

Email for private or detailed issues

For more complex issues, privacy-sensitive matters, or when you need to share detailed information, reach us at: [email protected]

• Use email for complex technical issues requiring detailed troubleshooting
• Account or privacy-related concerns
• Issues you'd prefer to discuss privately
• When you need to attach files or logs

Email is also the fallback when you cannot connect to either IRC or Discord. Because the team is volunteer-run, no fixed response time is promised.

Have an idea for FlirtLabz?

Got a feature suggestion, something you’d love to see improved, or an idea for the community? Send it directly to our team through the permanent Ideas & Feedback page. Website submissions are private and require Community sign-in.

Share an idea or feedback →

The existing #server-suggestions conversation routes are still alternatives; use the website form when you want an idea recorded in the team’s private review queue.

Help Us Help You

For a reproducible technical issue, tell SupportHub what page or client you used, what you did, what you expected and what happened instead. Remove personal information from screenshots and logs.

What's the fastest way to get support?

Use whichever of IRC or Discord you can access and provide a specific description. Response speed depends on volunteer availability.

Can I get support on IRC?

Yes. Our IRC #supporthub channel is bridged with Discord, so you'll receive the same level of support either way.

How long does email support take?

There is no guaranteed response window. IRC or Discord may be quicker when a volunteer is present.

Is support handled by volunteers?

Yes. Community volunteers answer support questions when one is available.

How do I join the Discord server?

Use the Join Our discord link and follow the prompts.

Can I suggest a new feature?

Yes. Ideas & Feedback is the preferred website route for private suggestions. IRC, Discord and email remain available for conversation or assistance.

What should I include in a bug report?

Include steps to reproduce the issue, what you expected to happen, and what actually happened. Screenshots or logs are helpful when shared via Discord or email.

Is my data private when I contact support?

Share only what is needed. Access is limited for operational purposes, but email should not be treated as legally confidential. See the Privacy Notice.