Support & Feedback · FlirtLabz

#SupportHub — We're Here to Help You

Real-human support via Discord, IRC, and email. No automated tickets, no bots — just community volunteers who care about helping you.

Join Discord IRC #SupportHub Email us

Join Our Discord Server for Fast Support

The fastest way to get help is through our Discord server: discord.gg/VeT28CWCpq

Once you're in, head to the appropriate channel for your issue:

ChannelPurposeBest for
🛠️ #supporthubGeneral support and technical helpAsking questions, resolving issues
💡 #server-suggestionsFeature requests and community feedbackSuggesting new features or rooms
🐞 #bugreportsReporting bugs and technical problemsDetailed bug reports with steps to reproduce

IRC Support — Bridged with Discord

Our IRC support channels are bridged with Discord, meaning you get the same quality of support whether you're on IRC or Discord. Messages sent in one platform appear in the other in real time.

  • Connect to the FlirtLabz IRC server using our webchat or an IRC client
  • Join the #SupportHub channel
  • Your messages appear in Discord's #supporthub channel and vice versa
  • Our support team monitors both platforms simultaneously

Whether you prefer IRC or Discord, you'll receive the same high-quality support.

Email Support — For Complex Issues

For more complex issues, privacy-sensitive matters, or when you need to share detailed information, reach us at: support@flirtlabz.com

  • Use email for complex technical issues requiring detailed troubleshooting
  • Account or privacy-related concerns
  • Issues you'd prefer to discuss privately
  • When you need to attach files or logs

Expect a response within 48–72 hours from a real human — not an automated reply.

Community Feedback — We're Listening

Your feedback shapes FlirtLabz. Every suggestion is reviewed by our team, and many of our best features have come directly from community input. Share feedback via:

Help Us Help You

DoDon't
Check our guides firstPost the same issue in multiple channels
Be specific about your issueShare sensitive personal information publicly
Provide screenshots when relevantSpam or bump messages repeatedly
Use the right channel for your issueExpect immediate 24/7 responses (we're volunteer-run)

Frequently Asked Questions

What's the fastest way to get support?

Join our Discord at discord.gg/VeT28CWCpq and head to #supporthub. This is the fastest, especially during peak activity hours.

Can I get support on IRC?

Yes. Our IRC #supporthub channel is bridged with Discord, so you'll receive the same level of support either way.

How long does email support take?

We respond within 24–48 hours. For faster responses, use Discord or IRC.

Is support really handled by real humans?

Yes. Our support team consists of real community volunteers who care about the space. No bots, no automated ticket systems.

How do I join the Discord server?

Go to discord.gg/VeT28CWCpq and follow the prompts.

Can I suggest a new feature?

Absolutely. Use the #server-suggestions channel on Discord or IRC, or email us. We read and review every suggestion.

What should I include in a bug report?

Include steps to reproduce the issue, what you expected to happen, and what actually happened. Screenshots or logs are helpful when shared via Discord or email.

Is my data private when I contact support?

Yes. Email support is handled confidentially and we never share your information. See our Privacy Notice.